Terms of Service
Master Services Agreement (B2B)
Last Updated: January 1, 2026
This Master Services Agreement ("Agreement") is entered into between WhiteFin, a company incorporated under the laws of the State of Israel ("Company"), and the entity registering for the Service ("Customer").
1. The Service
1.1. Right to Use
Subject to payment of applicable fees, Company grants Customer a non-exclusive, non-transferable, revocable right to access and use Company's proprietary software platform (the "Service") solely for Customer's internal business operations.
1.2. Restrictions
Customer shall not:
- Reverse engineer, decompile, or disassemble the Service
- Use the Service to build a competitive product
- Resell or sub-license the Service
- Use the Service for any illegal purpose
1.3. Privacy Policy
Customer's use of the Service is also subject to the Company's Privacy Policy, which is hereby incorporated by reference into this Agreement.
1.4. Modifications
Company reserves the right to modify or update the Service functionality at any time.
2. Service Level Agreement (SLA)
2.1. Uptime Commitment
Company guarantees that the Service will be available 99.9% of the time during each calendar month ("Uptime Guarantee").
2.2. Exclusions
The Uptime Guarantee excludes downtime caused by:
- Scheduled maintenance
- Force majeure events
- Issues with Customer's own internet connection or equipment
- Third-party infrastructure failures (e.g., AWS, Azure, Google Cloud outages) beyond Company's reasonable control
3. Fees and Payment
3.1. Fees
Customer shall pay the fees set forth in the applicable Order Form or Pricing Page.
3.2. Payment Terms
Unless otherwise agreed in writing, all fees are due immediately upon receipt of invoice. Late payments shall bear interest at the maximum rate permitted by law.
3.3. Taxes
Fees are exclusive of VAT and other applicable taxes, which shall be added to the invoice and paid by Customer.
4. Intellectual Property & Data
4.1. Company IP
Company retains all right, title, and interest in the Service, including all related software, source code, algorithms, and intellectual property.
4.2. Customer Data
Customer retains ownership of all data and content input into the Service ("Customer Data"). Customer warrants that it owns or has the necessary rights to use such data.
4.3. License to Data
Customer grants Company a royalty-free, worldwide license to use, process, and analyze Customer Data solely for the purpose of providing and improving the Service.
4.4. Feedback
Any suggestions or feedback provided by Customer regarding the Service shall belong exclusively to Company.
5. Confidentiality
Each party agrees to hold in confidence and not use or disclose any Confidential Information of the other party, except as necessary to perform its obligations under this Agreement. "Confidential Information" includes technical data, pricing, and business strategies.
6. Warranty Disclaimer
Except for the uptime guarantee explicitly stated in Section 2, the Service is provided "as is." Company expressly disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Liability
7.1. Indirect Damages
In no event shall Company be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, profits, or data.
7.2. Liability Cap
Company's maximum aggregate liability arising out of this Agreement shall not exceed the total fees paid by Customer to Company during the twelve (12) months preceding the event giving rise to the claim.
8. Term and Termination
8.1. Term
This Agreement commences on the date of registration and continues until terminated.
8.2. Termination
Either party may terminate this Agreement for convenience upon thirty (30) days' written notice. Company may terminate immediately for cause if Customer breaches this Agreement.
8.3. Effect of Termination
Upon termination, Customer's access to the Service shall cease immediately.
9. Governing Law and Jurisdiction
9.1. Governing Law
This Agreement shall be governed exclusively by the laws of the State of Israel.
9.2. Jurisdiction
Any dispute arising under or in relation to this Agreement shall be resolved exclusively in the competent courts of Tel Aviv-Yafo, Israel. The parties explicitly waive any objection to venue or jurisdiction in such courts.
10. General
10.1. Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.
10.2. Assignment
Customer may not assign this Agreement without Company's prior written consent.
10.3. Severability
If any provision is held invalid, the remainder of the Agreement shall remain in full force.
10.4. Notices
All notices shall be sent to the email addresses provided during registration.